Orders placed through our secure on-line
shopping cart will be shipped as soon as possible, typically within 24 hours.
Our on-line ordering service is only available to customers in the following
countries: USA, Canada, Western Europe,
Australia and Japan. We reserve the right to accept or reject orders
placed from individuals in these or any other countries.
We will help prosecute anyone committing credit card fraud by providing
authorities with any and all information relating to fraudulent orders.
Credit card companies can and do prosecute individuals who commit credit card
Due to the continuing change in
the exchange rate between the US dollar and the Euro, actual prices of items may
differ at times from those on our web site. Prices are subject to change
(up or down) over the course of time. We will do our best to maintain
reasonably consistent prices on all articles we sell.
discontinuation of retail prices in the USA, our Märklin
prices are based on a markup above the dealer net prices. Our markup is
consistent and ensures you of a fair price on all items. Our prices are very competitive within the market. All other manufacturers are discounted at least
Visa, Master Card
and American Express are the preferred payment methods, but Checks and Money Orders
are welcome too. Layaways are available also. I will be happy to
place an item on layaway with a 33% deposit. We can arrange payments on a layaway
for a reasonable period of time. All orders and existing backorders, require one
of the following for immediate shipment.
1. Credit card number given with order or on
file for immediate charge of the invoice amount. Please do not e-mail
credit card numbers. This is not secure!
2. Credit card number given or on file as a
security against receipt of payment by check. If payment is not received by the
due date on the invoice, the credit card will be charged the invoice amount.
Payments are due immediately upon receipt of your shipment. Please send your payments
as soon as you receive your package. You will find the invoice in the envelope
on top of the package as usual.
3. Check or money order payment in advance, or included with
orders submitted by mail. We no longer ship C.O.D. under any circumstances.
Deposits may be required on
items which are very limited, of high value, or for first time customers. Deposit amounts of up to
$200.00 may be required based on the price of the item ordered and are payable
by check or money order only. Deposits are considered good faith money toward a
final sale and are not refundable. We like to be as fair as possible with
your deposit money. Therefore, should you change your mind about any item
ordered which required a deposit, you may cancel the order provided the item is
not in route to us from the supplier or already in stock. Deposit money is
then considered an account credit which may be used toward the purchase of other
Once the ordered item is in route,
we have no recourse other than to accept the item from the supplier. At
this time your order is considered a firm order. Anyone who cancels an
order at this time forfeits their deposit money in full.
Small light weight items are shipped USPS
Priority Mail. Larger and heavy items are shipped Fed Ex or UPS Ground.
Shipping rates are calculated electronically from Fed Ex and UPS. I do not
charge a handling fee. Fed Ex and UPS Three Day, Next Day and Two Day service is
As everyone knows by now, the cost of shipping
has risen significantly over the past year. UPS and FedEx both raise rates
every February 1st and the US Postal Service increased rates recently. In
addition to the base shipping cost, UPS and FedEx both began adding a
residential delivery surcharge to all residential shipments and a fuel surcharge
to all shipments a couple years ago. All shipments sent by FedEx are
electronically processed and billed at a discounted rate based on the shipping
volume we do each year.
Once in a while everyone needs to return
something. Items you wish to return or exchange will be accepted if they are in
the original packaging and show no signs of use. Special
order items are not returnable. All returns must be made within
15 days from the date of purchase. If you need to return an item, you must call
and notify me of the return prior to shipping. Pack the item carefully in the
original box and include a short note explaining the return. Any item or its
packaging damaged because it was packed in a box that was too small or with
insufficient packaging, will be the responsibility of the customer and will not
be accepted for return. An adjustment will be made for you upon receipt of the
item in new condition. There is no restocking fee or penalty for allowing you to
be a satisfied customer.
All returned checks are subject to a $25.00
service fee. The amount of a returned check, including the service charge, will
be charged to the customers credit card number on file.